a string of instant message hilarity

One of the wonderful things about working in a call center is that you not only have your own crazy customers, but you get to hear about everyone else's. The below is an actual instant messaging exchange between a coworker and me.

T: THIS GUY SINGING
Me: what?
Me: on the phone? to you?
T: TALKING ABOUT ITS A SONG THAT HE WROTE FOR HIS WIFE AFTER SHE PASSED
T: OMG
Me: is he crying?
T: HE WONT STOP

Sometimes the best stories are from the customers

"So we had the phone set up so she can open it and talk to it, so she can have it call me even if she can't dial. But she's struggling with speaking to it. With my mother, there's no volume control, so she's either whispering or she's shouting. And when she whispers, the phone can't hear her. And apparently it doesn't like being shouted at either. We're still working on it."