One of the interesting things in customer service is speaking to the same customers again. Our dear customer from yesterday, the one with the rich unmarried son, called and spoke to me again today.

"I have one more number to add to my phone, and you won't believe this one."

"Who is it?"

"Jack Dempsey. That's d-e-m-p-s-e-y."

I'm not sure exactly how I was supposed to react, but apparently my generally appreciative air did not quite satisfy him. "Your dad would know who that is."