new technology

One of the most interesting parts of this job is explaining the different technological features to some of our customers. Voice mail does not feel as though it should be a strange, new concept. Answering machines have been around for years, and most of our customers have those. However, mention voice mail to them, and panic sets in.

Most are quite sure that they would not know how to use it. And they could be right. As one dear customer put it, "But how do I mail my voice? Do I have to put my voice on?"