A man called today. That fact in itself is not remarkable. Neither is the fact that he was already angry when we answered the phone. People generally work themselves up into a frenzy when they know they are calling to have a confrontation.
What made this man special is the reason for which he was calling. He informed us, with high volume and very little space for breathing, that he was most unhappy that the promised repairman had not appeared within the specified window of time.
Our company does not have repairmen that go to houses. There is no possibility that anyone from the company would ever have been going anywhere near a customer's dwelling.
"Sir, this is (our company's) customer service. Were you trying to reach a different company?"
He paused, "This isn't __?"
When assured that it was not, he apologized repeatedly and profusely.
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