Sometimes the best stories are from the customers

"So we had the phone set up so she can open it and talk to it, so she can have it call me even if she can't dial. But she's struggling with speaking to it. With my mother, there's no volume control, so she's either whispering or she's shouting. And when she whispers, the phone can't hear her. And apparently it doesn't like being shouted at either. We're still working on it."